Reference

Your privacy is how we build trust

When you open an account with grafikjitu and fund it via DANA, OVO, GoPay or QRIS, we keep your personal and payment details secure by design.

Data encryption on all transfersNo sale of your personal informationYour account, your control

Explore the Lobby Read FAQ

How we collect and protect your information

grafikjitu Service availability depends on jurisdiction. Users are responsible for checking local law before access.

grafikjitu collects information when you register your account — your name, email, phone number, date of birth — and when you make deposits or withdrawals through DANA, OVO, GoPay or QRIS. We also log your activity on the platform: which games you open, how long you

1
play, and which tables you visit. Payment information is encrypted end-to-end; we do not store full card or wallet credentials on our servers. Your data is held in secure data centres and retained only as long as your account is active, plus a retention period required
2
by local law. Access to your personal data depends on local law and where local law permits, you may request a copy of your information or ask us to delete it.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUT ANYTIME

Contact us about your privacy

If you have questions about how we handle your data, want to request your information, or need to update your account details, our support team is here. We respond to privacy requests during business hours and aim to reply within two business days. Reach us through any of these channels below.

Team online

Live chat support

Open the chat widget in the bottom right of your account page and ask about your data or privacy concerns. Available every day during operating hours.

Email privacy requests

Send a formal request to our privacy team via the contact form on this page. Include your account username and what information you need.

Account settings

Update your email, phone number, or other personal details directly in your account preferences. Changes take effect immediately.

HOW WE PROTECT YOU

Data security and your account rights

Your account security is built into how we operate. Every deposit through DANA, OVO, GoPay or QRIS is verified and logged. Your gameplay history, balance and withdrawal requests are encrypted.

Encryption standard

All communication between your device and our servers uses industry-standard TLS encryption. Payment data never travels unencrypted.

Deposit verification

When you fund via DANA, OVO, GoPay or QRIS, we verify your identity and match it to your account. Mismatches are flagged immediately.

Cookie transparency

We use cookies to remember your login, improve your gameplay and measure how the lobby performs. You can disable non-essential cookies in your browser.

Data retention

Your account data stays on file while you play. After closure, we keep records only as required by local regulation or for fraud prevention.

Third-party partners

Payment processors and fraud prevention services see only what they need to verify transactions. They sign agreements to protect your data.

Update your information

Head to your account settings, click Profile, and change your email, phone or personal details. Save and your change is live.

Privacy and your account — answered

Below are the questions we hear most from players in Makassar, Denpasar and across Indonesia about how we handle your information.

Your account data is archived and no longer active on the lobby. We keep records for the period required by local law to prevent fraud and comply with tax or regulatory requirements. Personal information is not sold or shared after closure.

Yes. Contact our support team with your username and a formal request. We will compile your personal data, gameplay history, deposit and withdrawal records, and send it to you within two business days, where local law permits.

No. We never sell your name, email, phone number, or gameplay data to advertisers or third parties. Payment processors and fraud prevention partners have access only to data they need for their specific function.

Your payment details are encrypted immediately and verified by our payment processor. We do not store your full wallet or card number. Deposits typically clear in under a minute, and your balance updates instantly in your account.

Where local law permits, yes. Submit a deletion request via our contact form or chat. We will remove your data except where we are required to keep records for legal, tax or fraud-prevention purposes.

We use essential cookies for login and session management, analytics cookies to understand how you use the lobby, and preference cookies to remember your settings. You can disable analytics and preference cookies in your browser settings.

Only you can see your account balance, game history and personal details when you are logged in. Our support team can access your account if you report an issue, and our fraud team may review activity if there is a security concern.

Your privacy is how we build trust

Contact us about your privacy

Live chat support

Email privacy requests

Account settings

Data security and your account rights

Encryption standard

Deposit verification

Cookie transparency

Data retention

Third-party partners

Update your information

Privacy and your account — answered

01 What happens to my data when I close my account?

02 Can I request a copy of all the data you have about me?

03 Do you sell my information to other companies?

04 How secure is my payment information when I deposit via DANA, OVO, GoPay or QRIS?

05 Can I ask you to delete my personal information?

06 What cookies does grafikjitu use?

07 Who can see my account activity and balance?

Related Pages