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Our Terms Shape How Your Account Works

When you open an account with grafikjitu, you're entering a straightforward agreement about how deposits, withdrawals, gameplay and account security operate.

Account creation in under two minutesWithdrawals verified within 24 hoursDANA, OVO, GoPay and QRIS payment rails

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What These Terms Cover and Where They Apply

grafikjitu Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our terms govern your use of grafikjitu's platform, including account creation, deposits, gameplay, withdrawals and your conduct in live chat or our sportsbook lobby. Your account belongs to you; we hold it in trust and keep your personal data separate from our operational records. These terms

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apply where local law permits. Disputes are resolved through our support team first, then escalation to an independent dispute handler if needed. We retain account data for seven years after closure for regulatory compliance. Payment methods — DANA, OVO, GoPay and QRIS — are processed by
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partner banks; chargebacks and reversals depend on your bank's policies, not ours. Account suspension may occur if you breach these terms, use multiple accounts, or fail verification checks.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH TERMS

How to Contact Us About Your Account Terms

Team online

Live Chat Support

Our support team answers account questions and term disputes on live chat every day from 08:00 to 23:00 Jakarta time. They can clarify withdrawal rules, verify account status, and log dispute requests in real time.

Email Escalation

Send formal requests — data access, account closure, term clarifications — to [email protected]. We respond within 24 hours and keep a record of your request for your file.

Account Settings Panel

Inside your account, the Settings menu shows your current terms acceptance, linked payment methods, and closure options. You can download your data from this panel or request permanent account deletion.

YOUR DATA AND SECURITY

How We Protect Your Account and Information

Account Verification

When you open your account, we verify your identity via phone number and official ID upload. This prevents duplicate accounts and protects your withdrawal rights. Verification usually completes in under an hour during business hours.

Data Retention and Deletion

We keep your account data for seven years after closure for tax and regulatory reasons. You can request data export anytime via Settings > Data Downloads. Full deletion happens after the retention period expires unless you request early closure.

Payment Data Handling

Your DANA, OVO, GoPay and QRIS details are encrypted and stored separately from gameplay records. We never share payment info with third parties except our payment processor for settlement.

Dispute Resolution

If you contest a withdrawal or gameplay outcome, file a dispute through live chat or email within 30 days. We investigate with game logs and payment records, then respond with our decision and supporting evidence.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to track lobby traffic and game performance. You can disable non-essential cookies in your browser; essential cookies stay on for account security.

Changes to These Terms

If we update our terms, we notify you via email and in-account banner 14 days before they take effect. Continuing to play after the notice date means you accept the changes. You can request account closure if you disagree.

Answers to Your Account and Policy Questions

No. Our terms prohibit duplicate accounts under the same person, phone number or payment method. If we detect multiple accounts, all linked wallets are suspended pending verification. You may open a new account only after closing your previous one, which happens 24 hours after your closure request.

If we suspend your account due to a term breach — such as duplicate accounts, failed verification, or suspicious betting patterns — your wallet balance remains yours. You can request a withdrawal via email to [email protected]. Pending withdrawals process within 24 hours of account reactivation or closure.

Withdrawals to DANA, OVO, GoPay and QRIS usually clear within one hour after you submit them. We verify each request within 24 hours; if verification fails, we contact you immediately. Bank processing times may add a few minutes depending on your payment provider.

You can update your phone number and email through Settings > Account Details. Legal name and ID number are locked after verification for compliance. If you need to change your legal name, contact [email protected] with a government-issued updated ID.

If you believe a game outcome was incorrect, submit a dispute via live chat within 30 days with the game ID, time played and amount wagered. We pull the game log and random-number seed from our system, then respond with our findings and any correction needed.

Go to Settings > Close Account and confirm your choice. Your account closes after 24 hours; this is permanent and irreversible. Any remaining balance is withdrawn to your linked payment method. Your data stays on file for seven years per tax law.

Our terms apply uniformly to all Indonesia players where local law permits. Payment method availability — DANA, OVO, GoPay and QRIS — is the same nationwide. Support operates on Jakarta time (WIB) for all regions. Access depends on local law in your region.

Our Terms Shape How Your Account Works

How to Contact Us About Your Account Terms

Live Chat Support

Email Escalation

Account Settings Panel

How We Protect Your Account and Information

Account Verification

Data Retention and Deletion

Payment Data Handling

Dispute Resolution

Cookie and Tracking Policy

Changes to These Terms

Answers to Your Account and Policy Questions

01 Can I have more than one account on grafikjitu?

02 What happens to my funds if my account is suspended?

03 How long do withdrawals take under your terms?

04 Can I change my personal information after I open an account?

05 What are your rules on gameplay disputes and outcome challenges?

06 How do I close my account permanently under these terms?

07 Do these terms apply differently to players in Makassar or Denpasar?

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